Gym Operations Manager

5 days ago


Los Angeles, California, United States Gold's Gym - SoCal Full time
About the Role

We are looking for an experienced Customer Service Manager to join our team at Golds Gym - SoCal. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering top-notch customer service. This role requires a high level of organization, problem-solving, and adaptability, as well as a commitment to achieving sales and revenue targets.

Key Responsibilities
  • Manage front desk operations, including scheduling, staffing, and training staff members.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Lead by example, demonstrating a strong work ethic, positive attitude, and commitment to excellence.
  • Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing changes to optimize results.


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