Enterprise Software Manager

4 days ago

Sacramento, California, United States Golden 1 Full time
Job Summary

We are seeking an experienced Enterprise Software Manager to join our team at Golden 1. The successful candidate will be responsible for managing the implementation, governance, and support of credit union enterprise software solutions.

Key Responsibilities
  • Oversee the development life cycle and operational support of managed enterprise software solutions.
  • Lead and manage a team of technical business analysts subject matter experts to support all development, project activities, and operational support for managed enterprise software solutions.
  • Manage, develop, motivate, coach, and train a team responsible for supporting the Credit Union's enterprise software applications.
  • Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
  • Work with product managers, business relationship managers, vendors, and key stakeholders in developing a strategy and road map for managed software applications that helps the business succeed in achieving their goals.
  • Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead development efforts to meet aggressive timelines with optimal solutions.
  • Provide project management for assigned deliveries including prioritization, planning of projects and features, Stakeholder management and tracking of external commitments.
  • Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
  • Maintain accurate written and electronic records for all managed applications including versions, database structures, and information systems that are within scope of management responsibility for IT.
  • Ensure proper quality assurance processes are completed as it relates to delivery of software enhancements.
  • Identify and mitigate risks to the availability of applications and proactively address and resolve issues before they impact service levels.
  • Troubleshoot and resolve problems with business application software 24x7x365.
  • Provide oversight and effectively manage vendor partner relationships for enterprise software applications by conducting vendor quarterly business reviews, monitoring service level agreement adherence, providing vendor support metrics, and facilitating/attending regular vendor partner meetings to promote relationship efficiencies.
  • Responsible for ensuring the Change Implementation Management policies are adhered to for all software changes deployed to production systems as defined by the Change Management corporate policy.
  • Monitor project progress and remove roadblocks to ensure upgrades and projects are delivered on time.
  • Identify opportunities and assist to improve software development tools for project management, source control, and other development tools.
  • Manage technical resources, both internal and vendor-provided, within budget and software delivery schedules.
  • Keep abreast of new software technologies, as well as conforming to best practices in information security.
  • Ensure all applications and systems meet or exceed the defined credit union standards for security and availability.
  • Participate and provide employee oversight for on-call support during off hours, holidays, and weekends.
  • Maintain a current awareness of industry best practices for security, standards and quality and incorporate them into the staff activities.
  • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Requirements
  • Bachelor's degree preferred in Computer Science or Information Systems. Equivalent work experience may be considered in lieu of a 4-year degree. Agile certifications preferred.
  • Seven years or more experience in financial or health services, including technical business analysis, application management and/or project management, product development and process improvement preferred.
  • Minimum of four years of experience leading and supervising a team directly, preferably within a financial institution. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired.
  • Knowledge of commonly used financial industry concepts, practices, and guidelines.
  • Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels.
  • Advanced oral communication, presentation, and technical writing skills.
  • Strong research, technical analysis, planning and organizational skills.
  • Ability to use logical reasoning when interpreting facts.
  • Experience with small to large enterprise software systems, as well as the ability to learn new systems quickly.
  • Ability to analyze and document complex technical business processes.
  • Ability to make observations, examinations, evaluations, and recommendations.
  • Experience leading projects and directing team members to implement system upgrades and enhancements.
  • Strong PC skills.
Physical Requirements
  • Carry and respond to a cell phone 7 days a week.
  • May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance.
  • Prolonged sitting throughout the workday with occasional mobility required.
  • Corrected vision within the normal range.
  • Hearing within normal range. A device to enhance hearing will be provided if needed.
  • Ability to lift 20 lbs. as may be required.
  • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
  • Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included.
  • Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.
Licenses/Certifications
  • None

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