E-Branch Services Specialist
1 week ago
We are seeking a highly skilled and motivated E-Branch Services Specialist to join our team at Smart Financial Credit Union. As a key member of our call center team, you will provide exceptional service and support to our members, responding to their inquiries and resolving issues in a timely and professional manner.
Key Responsibilities- Respond to member inquiries and resolve issues in a timely and professional manner.
- Provide service and support to members over the phone, dealing with routine and complex requests.
- Process member transactions accurately and efficiently, including accepting cash and check deposits, withdrawals, transfers, and loan payments.
- Take ownership of every call, providing proactive solutions to member service and ensuring high-quality service standards are met.
- Perform other duties as assigned by management.
To be successful in this role, you will need:
- One to three years of experience in a call center or retail service position.
- A high school degree or equivalent.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse personalities and cultures.
- Strong computer skills, with the ability to handle extensive data entry in an accurate and timely manner.
- Microsoft Office 2010 or higher skills, specifically in Word, Outlook, and Excel.
Smart Financial Credit Union offers a competitive salary and excellent top-tier benefits, including a tuition reimbursement program. We are committed to fostering a diverse, equitable, and inclusive workforce and member base, where every individual can thrive and feel a sense of belonging.
We are an equal opportunity employer and do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
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