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Tessitura Systems Administrator

2 months ago

New York, New York, United States Intrepid Museum Full time
Job Overview

The Intrepid Museum, a distinguished non-profit institution, plays a vital role in the cultural fabric of New York City. Established in 1982 with the acquisition of the iconic WWII aircraft carrier Intrepid—a National Historic Landmark and the centerpiece of its collection—the Museum attracts over one million visitors each year from around the globe. Its mission is to enhance the understanding of history, science, and service through engaging collections, exhibitions, and programs that honor our heroes, educate the public, and inspire future generations.

Position Summary

The **Tessitura Systems Administrator** is tasked with overseeing all enterprise applications, including but not limited to Tessitura, NetSuite, ADP, and related database management. Collaborating with the HelpDesk team, this role serves as the primary support contact for users facing application and database challenges. Additionally, the administrator will conduct user training and develop both user and technical documentation as needed. Reporting directly to the VP of IT, this position will assist users with their reporting, data, and analytics inquiries while ensuring data integrity. Close collaboration with the Infrastructure team is also essential.

Key Responsibilities

Technology Management:

  • Provide continuous administrative support for application software and database systems.
  • Assist various departments in integrating Tessitura with other applications and the Museum's digital platforms.
  • Execute essential database administrator tasks, including writing PL/SQL and SQL scripts, performing backups, and maintaining overall database health.
  • Collaborate with Tessitura stakeholders across departments such as Visitor Services, Marketing, Institutional Advancement, Education, and Finance to plan, implement, and troubleshoot Tessitura upgrades, including creating use cases for testing and staff training.
  • Update system tables as required.
  • Act as the Help Desk contact for issues related to enterprise applications.
  • Coordinate and schedule webinars offered by Tessitura and other partners.
  • Serve as the technical lead for the Tessitura Version 16 upgrade.
  • Act as a resource for training and assistance with enterprise applications and databases across the organization.
  • Engage with external application users through forums on the Network's website.
  • Assist users in developing solutions for new ideas and initiatives.
  • Execute SQL queries and updates as necessary.
  • Take a proactive role in implementing new technologies related to enterprise applications and databases.
  • Represent the Museum with professionalism and dignity.
  • Attend relevant conferences as permitted.
  • Perform additional duties as assigned.
  • Stay informed about the latest developments in technology and their potential applications at the Museum.
  • Collaborate with application stakeholders to create a roadmap for future application product implementations.
Qualifications
  • Bachelor's degree in Computer Science or a related field, or equivalent combination of education and experience.
  • 2 to 3 years of extensive experience working with Tessitura.
  • 2 to 3 years of experience with ticketing systems.
  • Preferred knowledge or experience in analytics, report writing, and program development.
  • 2 to 3 years of experience in researching, developing, and implementing online and emerging technologies.
  • Ability to translate technical issues for end users and convert user requirements into technical specifications.
  • Strong project management skills.
  • Excellent verbal and written communication abilities.
  • Proven capacity to multitask, work effectively under pressure, and lead team members.
  • Technical proficiency in PC and web environments, with skills to optimize these systems.

The Intrepid Museum is committed to fostering a diverse workforce and encourages applications from individuals of all backgrounds. We believe that a variety of experiences and perspectives enhances our team's success. If you are interested in this role, we welcome your application even if you do not meet every qualification. Our goal is to recruit, train, promote, and provide a supportive work environment for the best-suited candidates.

We offer a competitive salary and benefits, along with the opportunity to contribute to a meaningful chapter in the Museum's history.