Client Success Professional
4 weeks ago
BillyGO LLC is looking for a Service Excellence Representative to join our team in Grapevine, TX. As a Service Excellence Representative, you will be responsible for delivering excellent customer service and ensuring that every customer has an exceptional experience with BillyGO.
About the Role:- Schedule and Manage Service Appointments: Use our field management software to efficiently schedule and manage service appointments, ensuring a smooth and stress-free process for customers
- Communicate Effectively: Deliver excellent customer service by engaging with customers through phone, email, and text, making sure they feel heard, valued, and supported
- Support the Team: Collaborate with fellow Service Excellence Representatives to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers
- Deliver Excellent Customer Service: Ensure that every customer has an exceptional experience with BillyGO by engaging with them through phone, email, and text
- Book Appointments: Schedule and manage service appointments using our field management software, ensuring a smooth and stress-free process for customers
- Support the Team & Manage Call Board: Collaborate with fellow Service Excellence Representatives to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers
- Excellent Communication Skills: Clear, concise, and friendly communication is essential for this role
- Strong Interpersonal Skills: Build rapport with customers and colleagues, ensuring that our service team has all the opportunities they need to serve our customers
- Stay Organized: Handle multiple tasks and details with ease, ensuring that everything is managed smoothly and efficiently
- Competitive Salary: $20/hour
- Comprehensive Benefits (Full-Time): Health, dental, vision, and life insurance for full-time employees
- Work-Life Circle: Paid time off, holidays, and flexibility to suit your personal needs
- Dedicated Coaching and Support: You'll have a dedicated coach who will meet with you twice a month to provide guidance, help set goals, and work with you to become even more effective in your role
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