Client Success Professional

4 weeks ago


Grapevine, Texas, United States BillyGo LLC Full time

BillyGO LLC is looking for a Service Excellence Representative to join our team in Grapevine, TX. As a Service Excellence Representative, you will be responsible for delivering excellent customer service and ensuring that every customer has an exceptional experience with BillyGO.

About the Role:
  • Schedule and Manage Service Appointments: Use our field management software to efficiently schedule and manage service appointments, ensuring a smooth and stress-free process for customers
  • Communicate Effectively: Deliver excellent customer service by engaging with customers through phone, email, and text, making sure they feel heard, valued, and supported
  • Support the Team: Collaborate with fellow Service Excellence Representatives to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers
Responsibilities:
  • Deliver Excellent Customer Service: Ensure that every customer has an exceptional experience with BillyGO by engaging with them through phone, email, and text
  • Book Appointments: Schedule and manage service appointments using our field management software, ensuring a smooth and stress-free process for customers
  • Support the Team & Manage Call Board: Collaborate with fellow Service Excellence Representatives to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers
Requirements:
  • Excellent Communication Skills: Clear, concise, and friendly communication is essential for this role
  • Strong Interpersonal Skills: Build rapport with customers and colleagues, ensuring that our service team has all the opportunities they need to serve our customers
  • Stay Organized: Handle multiple tasks and details with ease, ensuring that everything is managed smoothly and efficiently
Salary and Benefits:
  • Competitive Salary: $20/hour
  • Comprehensive Benefits (Full-Time): Health, dental, vision, and life insurance for full-time employees
  • Work-Life Circle: Paid time off, holidays, and flexibility to suit your personal needs
  • Dedicated Coaching and Support: You'll have a dedicated coach who will meet with you twice a month to provide guidance, help set goals, and work with you to become even more effective in your role


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