Hotel Front Desk Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Indus Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment for our guests.
Key Responsibilities:
- Greet and register guests, ensuring a warm and welcoming experience
- Answer and respond to guest inquiries and requests in a timely and professional manner
- Process guest payments and handle cash transactions accurately
- Monitor room availability and block rooms as needed
- Provide information on hotel services, amenities, and local attractions
- Assist with guest mail and message delivery
- Perform check-out services and ensure a smooth departure process
- Maintain a clean and organized front desk area, including the lobby and surrounding areas
Requirements:
- High school diploma or equivalent required
- Previous customer service experience in a hotel or hospitality setting preferred
- Basic computer skills and knowledge of hotel software systems
- Ability to work in a fast-paced environment and multitask effectively
- Excellent communication and interpersonal skills
What We Offer:
Indus Hospitality Group offers a competitive salary range of $16-18 per hour, as well as opportunities for professional growth and development in a dynamic and supportive team environment.
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