Data Center Technician II

1 week ago


Franklin Park, United States Digital Realty Full time
Job Description

At Digital Realty, we are seeking a highly skilled and experienced Data Center Technician II to join our Operations team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Perform Remote Hands services, including equipment rack and stack, cable installation, and troubleshooting of hardware and software issues.
  • Assist customers with the diagnosis and resolution of technical issues.
  • Provide timely and accurate updates to customers using our ticketing system.
  • Perform inventory verification and maintenance tasks.
  • Work flexible shift schedules and be available for emergency assistance as needed.
Requirements:
  • 3+ years of experience in Telecommunications or Data Center related field.
  • Understanding of telecom structured cabling standards.
  • Ability to communicate effectively and work collaboratively with customers and internal teams.
  • Proficiency in Microsoft Office Suite and industry-standard test equipment.
  • CompTIA A+ / Net + Certification preferred.
About Us:

Digital Realty is a leading provider of data center, colocation and interconnection solutions. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

We offer a highly competitive compensation package, excellent benefits, and a supportive and inclusive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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