Technical Services Specialist

2 days ago


Monroe, Michigan, United States Gerdau Full time
Job Title: Technical Services Engineer

Empowering People Who Build the Future


Job Summary:

As a Technical Services Engineer at Gerdau, you will be responsible for providing technical support to customers, sales teams, and internal stakeholders. You will work closely with cross-functional teams to resolve technical issues, develop new products, and improve customer satisfaction.


Key Responsibilities:
  1. Provide technical services to customers, sales teams, and internal stakeholders.
  2. Maintain existing and develop new customer accounts.
  3. Develop and implement a defined visitation plan for assigned customer accounts.
  4. Issue timely and regular customer contact reports to the organization.
  5. Identify new product development opportunities and work collaboratively with the Product Line Manager to coordinate and implement product development projects.
  6. Conduct follow-up visits to review quality, economy, and satisfaction of new products.
  7. Responsible for review of customer specifications and expectations, establishing cost-optimized routing, plant loading, and technical resolution for customer issues in the assigned territory.
  8. Develop relationships with universities, technical and trade organizations, and OEMs.
  9. Comply with company policy and procedures.


Requirements:

To be successful in this role, you will need:

  • A degree in metallurgy, materials science, chemical engineering, or a related field from an accredited college or university.
  • A minimum of 5 years of direct operational experience in steel mill production, specifically SBQ.
  • Good knowledge of the making, shaping, and treating of steel.
  • Specific knowledge of forging technology and automotive experience is desirable.


What We Offer:

Gerdau is an equal employment opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application to our Talent Acquisition Team at or .



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