Technical Support Specialist

3 weeks ago


Orlando Florida, United States ServiceNow Full time
Job Overview

As a Senior Staff Technical Support Engineer at ServiceNow, you will play a critical role in ensuring the success of our customers by providing timely and effective technical support.

Key Responsibilities
  • Resolve technical cases created by customers through various channels, including web, chat, email, and direct telephone support.
  • Employ diagnostic tools to isolate the root cause of issues and provide creative solutions.
  • Collaborate with cross-functional teams to resolve complex cases and drive process improvements.
  • Develop and mentor junior team members to enhance their technical skills and knowledge.
  • Contribute to business unit initiatives by providing input on process and product improvements.
Requirements
  • Strong technical skills and knowledge of the ServiceNow platform and core functionalities.
  • Excellent communication and problem-solving skills, with the ability to build trust and show empathy with customers.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Collaborative mindset and willingness to learn and adapt to new technologies and processes.

We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer support experiences. If you are a technical expert with a strong customer focus, we encourage you to apply for this exciting opportunity.



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