Banking Operations Specialist
3 weeks ago
We are seeking a highly motivated Banking Operations Specialist to join our team at Spencer Savings Bank. This role involves providing top-notch customer service, processing banking transactions, and maintaining accurate records.
Main Responsibilities:
- Deliver exceptional customer service through multiple channels, ensuring timely resolution of customer inquiries and issues.
- Perform tasks associated with new account openings, loan applications, and other banking transactions, adhering to regulatory guidelines and internal policies.
- Collaborate with colleagues to ensure seamless execution of daily operations, including balancing the TIMs and CSC, and resolving complex transactions.
- Stay updated on the bank's products and services to effectively communicate their features and benefits to customers.
Qualifications:
- High school diploma or equivalent, supplemented by relevant work experience in the financial industry.
- At least 3 years of experience in a call center or bank operational setting, with a proven track record of delivering excellent customer service.
- Superior communication and interpersonal skills, enabling effective interactions with customers via phone, email, and video conferencing.
- Proficiency in using various software applications, including Microsoft Office and Google Workspace.
The estimated annual salary for this position is between $50,000 and $65,000, based on individual performance and qualifications.
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