Customer Service Representative
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Spencer Savings Bank. As a key member of our Customer Service Center, you will be responsible for providing exceptional customer service and support to our valued customers.
Responsibilities:
- Provide quality customer service in a polite and professional manner to customers over the phone and through email.
- Process new account applications, loans, and other banking transactions.
- Assist customers with debit cards, internet banking, deposit accounts, loans, and other products and services.
- Participate in daily balancing of the TIMs and CSC, as well as assist with complex transactions.
- Maintain a competent level of knowledge of the bank's products and services appropriate to the position.
Requirements:
- High School degree or equivalent related business experience.
- 3 years' experience in a call center environment or bank operational function, including direct and indirect customer service experience.
- Excellent communication skills, ability to interact with customers through written correspondence, phone calls, and video chats.
- Proficiency with various software programs, including word processing and spreadsheet applications.
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.
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