WFM Operations Specialist

4 weeks ago


San Jose, California, United States Amazon Full time

Role Overview

At Amazon, we're committed to delivering exceptional customer experiences. To achieve this, we need talented professionals who can drive efficiency and productivity in our operations. As a WFM Operations Specialist, you'll play a critical role in ensuring daily service levels across all operational units.

Your primary responsibility will be to work closely with Ops managers, local site leadership, and support teams to identify and mitigate emerging risks. You'll also be responsible for optimizing delivery for Ops & WFM teams, including coordinating site staffing needs, cross-training opportunities, and placement of new hire associates.

Key Responsibilities

  1. Coordinating site staffing needs, including reporting and analysis of site headcount numbers per Operational Unit.
  2. Coordinating various cross-training opportunities.
  3. Placement of new hire associates and managing individual shift changes.
  4. Identifying workflow headcount deficiencies and overages, thus driving overtime hours and Voluntary Time Off as needed.
  5. Developing/maintaining a series of workflow-related trackers that drive day-to-day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime).
  6. Driving special projects designed to maximize efficiency and increase production and quality.

Requirements

  • Bachelor's degree or equivalent.
  • Experience defining requirements and using data and metrics to draw business insights.
  • Experience writing complex Excel VBA macros.
  • 3+ years of complex Excel VBA macros writing experience.

Preferred Qualifications

  • Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages.
  • 2+ years of complex Excel VBA macros writing experience.


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