IT Support Specialist

4 weeks ago


Chattanooga, Tennessee, United States Mike Collins & Associates, Inc. Full time
About the Role

As a Technical Services Representative with Mike Collins & Associates, Inc., you will be at the forefront of providing exceptional customer service and support. Located in Chattanooga, Tennessee, we offer a dynamic work environment where you can grow your IT career.

With a focus on resolving customer-facing service calls, you will interface with customers to assess their needs, provide timely solutions, and escalate issues as necessary. You will collaborate with team leads, NOC, CSR, or TSM when required, staying current with the latest directives, procedures, and policies.

Your responsibilities will include handling tier-1 support requests, such as software support, hardware troubleshooting, and network issues. You will also perform preventive maintenance tasks, patch management, documentation, and may be assigned subtasks from Network Operations projects.

Key Responsibilities:

  • Provide technical assistance for end-user software support (Office, email, browsers, etc.)
  • Perform standard software installations, engaging with NOC for non-standard or advanced installations
  • Support anti-malware/anti-virus and PC hardware troubleshooting
  • Conduct basic network troubleshooting

Requirements:

  • 1 year of experience in troubleshooting PC systems
  • Clear communication and writing skills

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Working Conditions:

In-person work location in Chattanooga, TN. Shifts available: Monday through Friday, 2:00 pm to 11:00 pm, and Monday through Friday, 11:00 pm to 8:00 am.


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