Medical Support Specialist
1 week ago
We are a global company dedicated to providing exceptional customer service and support in the healthcare industry.
Job Title: Medical Support SpecialistEstimated Salary: $60,000 - $80,000 per year
Job Description:Company Overview: As a Medical Support Specialist at Global Channel Management, you will be part of a dynamic team that provides proactive support to our members related to disease prevention and benefit education.
Key Responsibilities:
- Conduct educational telephone calls advising members of available benefits, services, and programs.
- Complete health needs assessments and refer members to population health management programs as appropriate.
- Reach out to members with identified gaps in care, encouraging and motivating them to become compliant.
- Manage system work queues, screening identified members for eligibility, prior case activities, recent claims, customer service inquiries, and authorization history.
- Assign members to clinical teams for call outreach and intervention.
- Facilitate research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program-related inquiries.
Requirements:
- 2 years experience in a customer service support role.
- Possible COVID-19 vaccine mandate.
- Knowledge in medical terminology.
- Proficient interpersonal and organizational skills.
- Independent, sound decision-making, and problem-solving skills.
- Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.
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