Medical Support Specialist

1 week ago


Chattanooga, Tennessee, United States Global Channel Management Full time
About Global Channel Management

We are a global company dedicated to providing exceptional customer service and support in the healthcare industry.

Job Title: Medical Support Specialist

Estimated Salary: $60,000 - $80,000 per year

Job Description:

Company Overview: As a Medical Support Specialist at Global Channel Management, you will be part of a dynamic team that provides proactive support to our members related to disease prevention and benefit education.

Key Responsibilities:

  • Conduct educational telephone calls advising members of available benefits, services, and programs.
  • Complete health needs assessments and refer members to population health management programs as appropriate.
  • Reach out to members with identified gaps in care, encouraging and motivating them to become compliant.
  • Manage system work queues, screening identified members for eligibility, prior case activities, recent claims, customer service inquiries, and authorization history.
  • Assign members to clinical teams for call outreach and intervention.
  • Facilitate research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program-related inquiries.

Requirements:

  • 2 years experience in a customer service support role.
  • Possible COVID-19 vaccine mandate.
  • Knowledge in medical terminology.
  • Proficient interpersonal and organizational skills.
  • Independent, sound decision-making, and problem-solving skills.
  • Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.


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