Audio Visual Support Specialist

1 day ago


Lake Forest, Illinois, United States Ovation Workplace services Full time

As an Audio Visual Support Specialist at Ovation Workplace Services, you will play a vital role in providing high-quality customer service and technical support to our clients. We are seeking a skilled professional with 5+ years of experience in technology customer support, emphasizing technical infrastructure and exponential technologies.

The successful candidate will have hands-on expertise in troubleshooting AV integrated technologies and repairing computer systems. They will possess direct exposure with diverse technologies, such as networking, Windows, Apple iOS, Crestron systems, collaboration tools, AR/VR systems, and other in-room technologies. Our ideal candidate will also have strong written and oral presentation skills, executive presence, and the ability to multi-task and prioritize tasks effectively.

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience. In addition to your base salary, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide high-quality customer service and technical support to clients via telephone, email, chat, and other supported technologies.
  • Use IT Service Management tools to track and record customer contacts.
  • Troubleshoot and resolve issues related to audio visual equipment, video conferencing, and other technical systems.
  • Collaborate with internal teams to ensure seamless delivery of services.
  • Stay up-to-date with emerging technologies and provide proactive solutions to common issues.

Requirements:

  • 5+ years of experience in technology customer support, emphasizing technical infrastructure and exponential technologies.
  • Hands-on expertise in troubleshooting AV integrated technologies and repairing computer systems.
  • Direct exposure with diverse technologies, such as networking, Windows, Apple iOS, Crestron systems, collaboration tools, AR/VR systems, and other in-room technologies.
  • Strong written and oral presentation skills, executive presence, and ability to multi-task and prioritize tasks effectively.


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