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Customer Service Representative

1 month ago

Columbus, Ohio, United States Hired by Matrix Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team as a Financial Services Expert. In this role, you will be responsible for handling incoming phone calls regarding various service inquiries on accounts.

Key Responsibilities:

  • Respond to customer inquiries with a high degree of accuracy and efficiency.
  • Provide functional support for Cash Management products and services, Online, and Mobile app.
  • Work collaboratively with the team to achieve key department performance metrics.

Requirements:

  • College degree or previous contact center experience.
  • Ability to contribute in a fast-paced, team-oriented environment.
  • Aptitude to multi-task and adjust quickly to change.

Company Description:

Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.