Customer Service Representative

3 weeks ago


Duncan, South Carolina, United States Waldrop Plumbing - Heating - Air Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Waldrop Plumbing - Heating - Air. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery.

Key Responsibilities
  • Convert incoming customer calls to booked service appointments while promoting customer satisfaction
  • Place outbound calls to current and past customers to schedule additional service appointments needed for filling our call needs each day
  • Adhere to company's plan for resolving customer complaints quickly and favorably
  • Maintain and update customer database with complete and accurate information
  • Randomly check with customers to be certain they are satisfied with our performance (Happy Calls)
  • Deliver calls scripts with an authentic cadence; by being clear, compelling and personable when speaking with customers
Requirements
  • IT competent; good typist and proficient with phone systems
  • Ability to show empathy and be a people person
  • Strong verbal and written communication skills needed for problem resolution
What We Offer
  • Our top performers are among the highest paid in the Upstate. You'll have unlimited earning potential. (Hourly plus bonuses) (Starting pay between $18 and $20 per hour)
  • Medical Insurance - we pay 90%+ for your insurance premiums for health
  • Dental, vision, life insurance, short-term and long-term disability also available
  • 401k Plan with a company match
  • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Waldrop

Candidates must undergo pre-employment background checks and drug screening. If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Job Type: Full-time

*Waldrop is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.



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