IT Support Specialist

1 week ago


Cottage Grove, Minnesota, United States Johnson Health Tech Companies Full time
Job DescriptionJob Overview:

Position Summary:

Johnson Health Tech Companies is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing day-to-day IT support across the company, serving as an escalation point for Level 1 team members and addressing complex issues.


About the Role:

This role requires a strong PC troubleshooting and problem-solving ability, with a detailed knowledge of core Microsoft applications and services. The ideal candidate will have a minimum of 2+ years of relevant experience and an Associate's degree in a computer-related field or equivalent work experience.


Key Responsibilities:


Infrastructure

• Support daily IT operations through the IT Help Desk

• Identify areas for Help Desk process improvement, including reducing ticket creation and documenting complex issues

• Communicate with Help Desk lead on needed improvements

• Ensure all tickets are properly triaged to the correct IT staff

• Act as an escalation point for Level 1 Help Desk staff

• Responsible for adds, moves, and changes throughout the IT ecosystem

• Troubleshoot end-user hardware and software issues

• Meet Ticket SLA and Help Desk KPI's

• Resolve required hands-on solutions within the office for end users and infrastructure

• Assist with break/fix solutions

• This is a 5-day in-office position


Work Practices:

• Keep your work environment clean and organized

• Be punctual and have good time management

• Follow tasks to completion in a timely manner without sacrificing quality


Communication/Teamwork:

• Demonstrates a positive attitude and a strong willingness to learn and grow

• Contribute to our company culture by bringing positive energy to the workplace

• Assist with troubleshooting integrated systems/software throughout our enterprise

• Build strong working relationships and operate with integrity


Marginal Job Functions:

• Work on other IT projects as needed

• Manage our AD Manager environment

• Assist end-users with all Microsoft Office Suite app issues/questions

• Support IT Onboarding team as needed


Requirements:


Hiring for Attitude:

• Our team thrives on a positive attitude and a commitment to continuous improvement

• We seek individuals who bring energy and enthusiasm to their role

• We value candidates who display a positive can-do attitude, resilience, and a collaborative spirit

• Passionate about making a positive impact by prioritizing customers and proactively addressing issues

• Passion for making a difference, putting customers first, see something, say something


Education:

• Associate's degree in a computer-related field and/or equivalent work experience


Experience:

• Minimum of 2+ years of relevant experience


Technical Requirements:

• Strong PC troubleshooting and problem-solving abilities

• Detailed knowledge of core Microsoft applications and services (Office, Office 365, Windows OS)

• Required knowledge of Microsoft Server Administration (Active Directory, file/print sharing)

• Fundamental network concepts and network troubleshooting ability


Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance

• Company-paid Life Insurance

• 401(k)

• Paid Time Off benefits

• Product discounts

• Wellness programs



EOE/M/W/Vet/Disability
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