IT Support Specialist
1 week ago
Position Summary:
Johnson Health Tech Companies is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing day-to-day IT support across the company, serving as an escalation point for Level 1 team members and addressing complex issues.
About the Role:
This role requires a strong PC troubleshooting and problem-solving ability, with a detailed knowledge of core Microsoft applications and services. The ideal candidate will have a minimum of 2+ years of relevant experience and an Associate's degree in a computer-related field or equivalent work experience.
Key Responsibilities:
Infrastructure
• Support daily IT operations through the IT Help Desk
• Identify areas for Help Desk process improvement, including reducing ticket creation and documenting complex issues
• Communicate with Help Desk lead on needed improvements
• Ensure all tickets are properly triaged to the correct IT staff
• Act as an escalation point for Level 1 Help Desk staff
• Responsible for adds, moves, and changes throughout the IT ecosystem
• Troubleshoot end-user hardware and software issues
• Meet Ticket SLA and Help Desk KPI's
• Resolve required hands-on solutions within the office for end users and infrastructure
• Assist with break/fix solutions
• This is a 5-day in-office position
Work Practices:
• Keep your work environment clean and organized
• Be punctual and have good time management
• Follow tasks to completion in a timely manner without sacrificing quality
Communication/Teamwork:
• Demonstrates a positive attitude and a strong willingness to learn and grow
• Contribute to our company culture by bringing positive energy to the workplace
• Assist with troubleshooting integrated systems/software throughout our enterprise
• Build strong working relationships and operate with integrity
Marginal Job Functions:
• Work on other IT projects as needed
• Manage our AD Manager environment
• Assist end-users with all Microsoft Office Suite app issues/questions
• Support IT Onboarding team as needed
Requirements:
Hiring for Attitude:
• Our team thrives on a positive attitude and a commitment to continuous improvement
• We seek individuals who bring energy and enthusiasm to their role
• We value candidates who display a positive can-do attitude, resilience, and a collaborative spirit
• Passionate about making a positive impact by prioritizing customers and proactively addressing issues
• Passion for making a difference, putting customers first, see something, say something
Education:
• Associate's degree in a computer-related field and/or equivalent work experience
Experience:
• Minimum of 2+ years of relevant experience
Technical Requirements:
• Strong PC troubleshooting and problem-solving abilities
• Detailed knowledge of core Microsoft applications and services (Office, Office 365, Windows OS)
• Required knowledge of Microsoft Server Administration (Active Directory, file/print sharing)
• Fundamental network concepts and network troubleshooting ability
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company-paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
#ZR
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