Patient Services Coordinator

3 weeks ago


Arlington, Virginia, United States US Fertility, LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our Arlington, VA team. As a key member of our team, you will be responsible for delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Manage patient accounts by obtaining, recording, and updating personal financial and insurance information
  • Optimize patient satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
  • Schedule appointments and address customer/patient issues in a timely and effective manner
  • Provide timely feedback to the practice regarding service failures or patient concerns
  • Consult with patients regarding their benefits, coverage, and financial options
  • Greet patients and visitors to the office and provide a high level of customer service
Requirements
  • Minimum 2 years of applicable work experience
  • High School diploma required
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing
  • Experience working in an OB/GYN office is a plus
  • Strong communication skills, independent worker, detailed-oriented, and computer savvy
  • High level of customer service essential
What We Offer
  • Competitive pay + bonus
  • Comprehensive training
  • Ability to make an impact in the communities we serve

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within.



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