Healthcare Customer Support Specialist

2 weeks ago


Greensburg, Pennsylvania, United States Medcare Equipment Full time

Position Overview:

The Customer Service Associate plays a crucial role in ensuring that all orders are processed with precision and in accordance with departmental guidelines. This position involves obtaining all necessary documentation pertinent to the orders being handled.

Key Responsibilities:

  • Accurately enter and manage all orders while adhering to departmental protocols.
  • Respond to incoming calls following the established communication guidelines, ensuring clarity and delivering exceptional customer service. Properly document and relay information gathered from patients.
  • Engage in daily communication with referral sources to effectively address patient needs.
  • Provide patients with estimated costs associated with their services after confirming their insurance details.
  • Uphold and implement regulations regarding patient confidentiality, HIPAA compliance, and safety protocols. Follow all state and federal standards concerning patient rights and confidentiality.
  • Carry out additional responsibilities as assigned.

Qualifications:

  • A minimum of one year of experience in the healthcare sector, ideally within home care or durable medical equipment.
  • Exceptional communication skills are essential.
  • Must demonstrate strong organizational abilities and attention to detail.
  • Proficiency in basic mathematics and keyboard skills, along with functional computer skills.
  • High School Diploma or GED is required.


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