Scheduling Coordinator

1 month ago


Des Moines, Iowa, United States The Easter Seal Society of Iowa Inc Full time
About the Role

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our 24-Hour SCL Department at The Easter Seal Society of Iowa Inc. As a Scheduling Coordinator, you will play a crucial role in ensuring efficient and effective scheduling, maintaining communication with external parties, and prioritizing client health and safety.

Key Responsibilities
  • Scheduling and Communication: Develop and communicate team member and client schedules using scheduling software, coordinate team member schedules, and communicate staffing changes to external parties.
  • Client Health and Safety: Maintain active communication with Team Leaders to prioritize client health and safety needs, serve as a positive role model for team members, and demonstrate professionalism and enthusiasm.
  • Productivity Tracking: Track and maintain 24-hour Supported Community Living (SCL) Direct Support Professional (DSP) productivity, submit productivity reports to Team Leaders within established time frames.
  • On-Call Support: Provide support to team members via on-call phone as required by the schedule, participate in 4-week on-call rotation, and collaborate with team members, guardians, and clients to resolve issues outside normal business hours.
  • Client Support: Assist clients with activities of daily living, including personal hygiene, cooking, eating, and leisure skills as needed, and stay informed about mental health needs and related treatment protocols.
  • Program Participation: Attend team meetings, providing feedback and solutions for quality program development, and assist with program evaluation as requested.
  • Documentation and Compliance: Complete all required documentation accurately, track and maintain position certifications and agency-required trainings.
  • Performance Standards: Meet and maintain productivity standards, perform other assigned duties to support team goals.
  • Customer Focus: Anticipate customer needs and proactively address them.
Requirements
  • Bachelor's degree in a related field or equivalent combination of education and previous relevant experience.
  • Ability to understand, organize, and extrapolate from large sets of data.
  • Excellent computer skills and proficiency in database management.
  • Advanced organizational skills.
  • Ability to make independent decisions based on established policy, procedure, and standard practice.
  • Professional demeanor, exemplifying Easterseals values.
  • Preferred experience in Easterseals SCL department.
  • Experience working with people who have disabilities preferred.
  • Certified in CPR (Adult and Child) and First Aid or ability to receive certification during the first 90 days of employment.
  • Successful completion of Mandatory Reporter of Child and Dependent Adult Abuse within the first 30 days.
  • Ability to pass Relational Mandt training.
  • Ability to obtain and maintain an Iowa Class D Chauffeur's driver's license.
  • Successful completion of a Medication Management course during the first 90 days of employment.
  • Willingness to work non-traditional hours, including weekends and evenings at various locations.
  • Insurable under Easterseals Iowa vehicle insurance policy.
  • Desire to develop leadership skills and work in a team environment.
  • Ability to work under pressure, maintain accuracy, and meet deadlines.
  • Effective written and verbal communication skills.
  • Physical ability to bend, stoop, twist, and lift.
  • Capability to transfer or move a minimum of eighty pounds.
  • Access to reliable transportation for regular participation at work.
  • Availability to carry the Supported Community Programs on-call phone to assist team members, guardians, and clients outside normal business hours.

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