Digital Product Management Director

3 weeks ago

Houston, Texas, United States Veracity Full time
Job Description

At Veracity, we are seeking a highly skilled Digital Product Management Director to lead our digital product development efforts. As a key member of our team, you will be responsible for managing and coordinating the workflow and deliverables of assigned staff, providing guidance and support in problem determination and resolution, and leading the definition of digitally enabled Memorial Hermann experiences for consumers and patients.

Key Responsibilities
  • Manage, assign, and coordinate workflow and deliverables of assigned staff
  • Provide guidance and support in problem determination and resolution
  • Lead definition of digitally enabled Memorial Hermann experiences for consumers and patients, coordinating vendors, development, testing, support, and operational teams to successfully implement strategic plans
  • Drive development of features and capabilities roadmaps across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods and practices
  • Lead discovery, evaluation, and incubation of partnerships (internal & external), next-generation technologies, and customer/patient services by continuously searching and testing new concepts
  • Collaborate with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/patient engagement
  • Develop a robust set of operational KPIs (consumer and business based) to track consumer/patient digital activity, platform leverage, and engagement
  • Participate in the refinement and fulfillment of the health system's digital health strategy to develop a vision, go-to-market, and execution roadmap to support the aggressive growth of the health system's digital platform, ensuring the system remains vibrant in today's changing healthcare marketplace
  • Bring a deep understanding of digital trends and technology across multiple digital products, content management, and user experience
  • Work as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects, and priorities
  • Effectively communicate the vision and strategic plan for change to internal and external stakeholders
  • Ensure safe care to patients, staff, and visitors; adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service
  • Promote individual and team professional growth and development by ensuring requirements are met for mandatory/continuing education and skills competency; ensure department-based goals which contribute to the success of the organization;
  • Responsible for employee appraisals, regular staff meetings, and provides consistent feedback for employee growth
  • Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences. Model Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues

Requirements

  • Bachelor's degree in business, marketing, engineering, computer science, or related field required. Master's or equivalent experience preferred
  • Three (3) years of experience in digital product or technology development experience and five (5) years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
  • Three (3) years of demonstrated formal or informal leadership skills
  • Possess deep knowledge of business processes including, but not limited to, mentoring and supporting employees, vendor management, budget processes, contract management, and/or other multiple areas of accountability
  • Demonstrated understanding of product development life cycle and use of agile methodologies to deliver value-based objectives and key results for digital channels
  • Demonstrated understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer
  • Understanding of human-centered design fundamentals and focus on customer centricity
  • Strong understanding of the digital channel and application landscape, capabilities of the technology both within a channel and how experience/context is managed across the channels
  • Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity
  • Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered
  • Understand math and statistical concepts to provide analysis to formulate meaningful decisions
  • Exceptional time management skills and attention to detail
  • Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels
  • Create a positive work environment that fosters successful team performance
  • Strong customer service, interpersonal, and relationship-building skills

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