Store Leadership Manager

3 weeks ago


Antigo, Wisconsin, United States Fleet Farm Full time
Job Summary

Fleet Farm is seeking a highly skilled and experienced Business Operations Director to lead our store operations team. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to ensure the successful execution of our business operations.

Key Responsibilities
  • Leadership and Development: Train, coach, and mentor your team to develop consistent and best-in-class execution and customer service. Oversee the development and execution of individual development plans for each of your direct and indirect reports.
  • Store Operations: Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
  • Financial Management: Responsible for monitoring store wage and expense control programs. In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
  • Cash Management: Responsible for oversight of all cash management policies, procedures, and practices.
  • Customer Service: Provide guidance and oversight for customer-related issues, as needed. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
  • Loss Prevention: In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
Requirements and Qualifications
  • Education: Bachelor's Degree in Business, Marketing, or related field or equivalent relevant experience.
  • Experience: 5 years of management experience within a big-box retailer preferred.
  • Skills: Proven ability to lead, coach, and build relationships in a fast-paced environment. Ability to direct and motivate a diverse population that includes full-time and part-time team members. Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
  • Availability: The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

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