Glass Installation Services Coordinator

6 days ago


Eagle River, Alaska, United States Summit Auto Glass Full time
Customer Service Receptionist Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Receptionist to join our team at Summit Auto Glass. As a key member of our team, you will be responsible for handling customer inquiries, providing product information, and ensuring that customers receive the highest level of service and support.

Job Responsibilities:

  • Answer phone calls and respond to customer inquiries in a timely and professional manner.
  • Provide accurate and up-to-date product information to customers.
  • Schedule appointments and assist with walk-in customers as needed.
  • Troubleshoot and resolve customer complaints in a fair and efficient manner.
  • Document and update customer records accurately.
  • Develop and maintain knowledge of our products and services.
  • Assist with ordering glass and parts as required.
  • Collect payments from customers as necessary.
  • Communicate effectively with technicians and other office staff.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or sales preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

Benefits:

  • A competitive salary of $15/hour.
  • Opportunities for advancement based on performance.
  • A positive and supportive work environment.


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