Key Holder
2 weeks ago
The Key Holder is a vital role at JOANN Stores, responsible for delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising. As a Key Holder, you will be the face of our brand, inspiring creativity within our customers and making JOANN their Happy Place.
Key Responsibilities
Hearts
- Provide personalized service to every customer, using the F.A.S.T. service model to meet their needs.
- Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
- Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Lift boxes from the truck and receiving area, place and arrange items on shelves and racks.
- Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
- Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance.
- Work with store management to identify opportunities to drive the business and increase sales/profit.
- Work closely with Store Management to identify key tasks and assist in delegating them to Team Members.
- Follow-up to ensure tasks are completed well and in a timely manner.
- May act as MOD to open/close store when no member of store management is present.
Requirements
Education: High School Diploma or equivalent
Experience: 1+ years of supervisory experience in a customer-centric environment
Preferred: 2-3+ years of retail supervisory experience
Benefits
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
Equal Employment Opportunity
JOANN is an Equal Employment Opportunity Employer.
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