Resource Center Operations Manager

4 weeks ago


Lake Worth, Florida, United States 211 Palm Beach Full time

bJobTitle:/bResourceCenterOperationsManagerbrbrbJobSummary:/bbrbrWeareseekinganexperiencedcallcentermanagertooverseeandmanagetheoperationandservicesofthe211ResourceCenter.Thesuccessfulcandidatewillberesponsibleforsupervisingateamofdirectandindirectreports,includingResourceCentersupervisorsandspecialtystaff.brbrbKeyResponsibilities:/bbrbr-OverseesResourceCenteroperations,fostersandmaintainsapositiveworkingrelationshipwithintheResourceCenterpersonnel,promotesacoachingenrichedenvironmentthatrecognizesqualityperformance.brbr-Supervisesanassignedteamofdirectandindirectreports,includingResourceCentersupervisorsandspecialtystaff,meetingwitheachteammemberonaregularbasistoreviewResourceCenteroperationalperformance.brbr-UsingdatageneratedbytheResourceCenter'soperatingsystemandagencytelephonesystem,monitors,evaluatesandanalyzestoensuredataqualityandintegrity.brbr-Administerspersonnelpoliciesandprocedures;enforcesallworkrules,completesannualperformancereviewsofSupervisorsandoverseescompletionoftheannualreviewprocessofResourceCenterstaff.brbrbRequirements:/bbrbr-Bachelor'sdegreefromanaccreditedcollegeoruniversityinbusinessmanagement,humanservices,socialwork,relatedfieldorequivalentworkexperience.brbr-Twoyearscallcentermanagementexperience.brbr-Threeyearssupervisoryexperience.brbr-MentalHealthinterventionexperienceaplus.brbr-KnowledgeofMicrosoftOfficeandgeneralcomputerskills.brbr-Excellentorganizationandcommunicationskillsrequired.brbrbAboutUs:/bbrbr211PalmBeachTreasureCoastisaprivatenonprofit501(c)3agencythatwasstartedin1971andquicklyexpandedintocrisiscounselingandsuicideprevention.TheagencycultivatesacaringanddynamicteamtoservePalmBeachCountyandtheTreasureCoast(fivecounties).brbrbBenefits:/bbrbr-Healthinsurancebrbr-Dentalinsurancebrbr-Visioninsurancebrbr-Employeeassistanceprogrambrbr-Lifeinsurancebrbr-Paidtimeoff



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