Product Setup Specialist

4 weeks ago

Oklahoma City, Oklahoma, United States Paycom Online Full time
Job Summary

The Product Setup Specialist will be responsible for building and implementing various Paycom modules and products booked. This role requires strong technical skills, excellent communication, and problem-solving abilities.

Key Responsibilities

Convert information submitted from clients into appropriate product setup specifications.

Ensure that all sold products are set up accurately and timely.

Provide knowledge and information about products to internal teams.

Research, track, and resolve customers product issues urgently.

Establish and maintain effective communication and coordination with Paycom teams and management.

Assist with special projects as needed.

Qualifications

Bachelor's Degree or equivalent years of experience working on computer systems of any type, HR experience or related fields, or combination of experience and education.

Experience using HR systems.

Experience troubleshooting moderately complex client inquiries utilizing problem-solving and analytical skills.

Preferred Qualifications

Technically savvy with the ability to navigate through computer systems easily.

Professional communication through phone, email, and in person.

Computer skills in Windows and MS office and the ability to easily learn new applications.

Strong listening skills and ability to walk an internal team member through tasks.

Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.

Adapt and thrive in a fast-paced, changing environment.

Self-motivated to complete assigned tasks and projects on time.

Ability to maintain organization of multiple tasks and projects.

Strong attention to detail.

Ability to maintain professional communication during all interactions.

Perpetual learner.

Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.

Equal Employment Opportunity

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate, or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.

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