VoIP Systems Specialist

4 weeks ago


Oklahoma City, Oklahoma, United States Abacus Technology Corporation Full time

Job Summary

Abacus Technology Corporation is seeking a skilled VoIP Systems Specialist to provide technical support for telephone systems at Tinker AFB. This is a full-time position that requires strong technical expertise and excellent communication skills.

Key Responsibilities

  • Provide Tier 1 VoIP telephony systems support for Tinker AFB, ensuring prompt and effective resolution of technical issues.
  • Operate and maintain database, configuration, and system updates for analog and VoIP telephone systems, ensuring seamless integration and optimal performance.
  • Support phone activation and deactivation, moves or location changes, PIN resets, Caller ID updates/changes, and voicemail setup or updates, providing exceptional customer service.
  • Support configuration database updates in CUCM/TMS/E911, ensuring compliance with industry standards and regulations.

Requirements

2+ years experience supporting VoIP and analog telephone systems, with a strong background in telecommunications and customer service. Must be Security+ CE certified and have experience with analog and VoIP telephones and telecommunications systems. Knowledge of Cisco VoIP solutions is highly desirable. Must be a motivated, self-starter with excellent interpersonal and communication skills, and the ability to adapt quickly to a rapidly changing environment. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled



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