Customer Service Representative
2 weeks ago
Job Summary:
This role is responsible for conducting medical assessments with potential new clients via telephone. The successful candidate will also assist clients in utilizing their long-term care benefits after purchasing a contract. Key skills include knowledge of medical terminology, clear communication, and accurate data entry.
Key Responsibilities:
- Conduct phone interviews with potential clients
- Provide excellent customer service via telephone
- Understand annuity and insurance products, procedures, and system capabilities
- Verify personal information
- Administer telephonic cognitive screening tests
- Complete initial inquiry phone call for long-term care benefits
- Respond to questions regarding long-term care claims benefits
- Accurate data entry and record keeping
- Question clients regarding medication usage and record responses
- Determine when cases need to be referred to underwriting
- Communicate underwriting decisions to the field
- Ensure compliance with Federal and State regulations, company guidelines, and practices regarding personally identifiable information and personal health information
About TEKsystems:
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company and an equal opportunity employer.
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