Customer Service Representative

2 weeks ago


Batesville, Arkansas, United States TEKsystems Full time

Job Summary:

This role is responsible for conducting medical assessments with potential new clients via telephone. The successful candidate will also assist clients in utilizing their long-term care benefits after purchasing a contract. Key skills include knowledge of medical terminology, clear communication, and accurate data entry.

Key Responsibilities:

  • Conduct phone interviews with potential clients
  • Provide excellent customer service via telephone
  • Understand annuity and insurance products, procedures, and system capabilities
  • Verify personal information
  • Administer telephonic cognitive screening tests
  • Complete initial inquiry phone call for long-term care benefits
  • Respond to questions regarding long-term care claims benefits
  • Accurate data entry and record keeping
  • Question clients regarding medication usage and record responses
  • Determine when cases need to be referred to underwriting
  • Communicate underwriting decisions to the field
  • Ensure compliance with Federal and State regulations, company guidelines, and practices regarding personally identifiable information and personal health information

About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company and an equal opportunity employer.



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