Insurance Services Coordinator

4 days ago


Batesville, Arkansas, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As a key member of our office, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and collaborating with team members to achieve office goals.

Key Responsibilities
  • Assist customers with their insurance needs and provide personalized service
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures
  • Prepare and process insurance quotes and applications, collaborating with team members to ensure seamless processing
  • Promote and cross-sell insurance products and services to customers, identifying opportunities to increase sales and revenue
  • Assist with claims processing and follow-up, ensuring timely and efficient resolution of customer issues
  • Maintain a professional and friendly demeanor at all times, adhering to company standards and expectations
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in customer service or insurance industry; prior experience with State Farm Insurance a plus
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse customer base
  • Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines
  • Proficiency in Microsoft Office and other software applications, with ability to learn new systems and technologies


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