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Customer Service Representative

2 months ago


Batesville, Arkansas, United States TEKsystems Full time

About the Role:

This position is responsible for conducting medical assessments with potential new clients via telephone. The successful candidate will also assist clients in utilizing their long-term care benefits after purchasing a contract.

Key Responsibilities:

  • Conduct phone interviews to gather information and assess client needs
  • Provide excellent customer service and support to clients
  • Understand and explain annuity and insurance products, procedures, and system capabilities
  • Verify personal information and administer telephonic cognitive screening tests
  • Complete initial inquiry phone calls for long-term care benefits and respond to questions regarding claims benefits
  • Accurately enter and maintain client data and records
  • Communicate underwriting decisions to the field and ensure compliance with regulations and company guidelines

Benefits:

Eligible employees may receive a range of benefits, including medical, dental, and vision coverage, as well as critical illness, accident, and hospital insurance. The company also offers a 401(k) retirement plan, life insurance, short- and long-term disability coverage, and a health spending account.

About TEKsystems:

We're a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.