IT Solutions Specialist
4 weeks ago
We are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing. The ideal candidate will have a strong background in networking and a proven track record of providing exceptional technical support.
Duties & Responsibilities- Collaborate with sales teams to provide pre- and post-sales support, including discovery meetings, site visits, proposals, and presentations.
- Deploy and manage Windows Servers and Active Directory.
- Design and implement Local Area Networks.
- Implement and monitor network security measures.
- Optimize and maintain network software and hardware.
- Build and deploy file servers and cloud computing solutions.
- Configure and deploy VOIP solutions.
- Perform network infrastructure troubleshooting.
- Manage Microsoft Exchange Server.
- Telephone solutions.
- Monitor alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding.
- Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations.
- Three years of experience in a client-facing environment such as sales engineering.
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Possesses strong organizational and time-management skills.
- Experience writing proposals for and implementation of technical solutions to fulfill business needs.
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Strong understanding of technology and business productivity systems.
- Experience with RMM (remote monitoring and management).
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
- Sales training experience is a plus.
- MUST have worked in an MSP environment is a major plus.
We offer challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: South Jordan, UT
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