Senior Field Service Engineer

7 days ago

Arizona City, Arizona, United States Veeco Full time
About Veeco

We're a leading technology company that designs, develops, manufactures, and services highly complex machines used by our customers to create essential devices that drive the digital age. Our technology is all around us, from smartphones to cloud-based services, high-speed wireless communication, and computing power needed for artificial intelligence, augmented and virtual reality, gaming, and more.

We're looking for talented individuals to join our growing team and help solve our customers' most difficult material science challenges. If you're passionate about technology and customer satisfaction, we'd love to hear from you.

Job Summary

We're seeking an ambitious Sr. Field Service Engineer to learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs, and general upkeep of semiconductor equipment.

The position will involve considerable domestic and possibly international travel for training. Our preference is to hire someone based in or near our customer site in Phoenix, AZ.

Key Responsibilities
  • Lead and/or participate in the installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security
  • Mentor and train junior Veeco FSE's
  • Isolate and resolve equipment and systems malfunctions and take corrective action
  • Create/Develop/Implement/Proliferate with the implementation of new processes, methods, and designs
  • Develop relationships with the customer to ensure high customer satisfaction and retention
  • Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
  • Report all tool actions/events and daily activities in field service reports
  • Adhere to safety and confidentiality policies
Requirements
  • Bachelor's degree with a minimum of 8 years experience in a technical service or customer relations position or equivalent preferred
  • Knowledge of annealing, or similar semiconductor process equipment preferred
  • Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
  • Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming
  • System integration, test, and debug skills
  • Experience with Semiconductor industry safety requirements and clean room environment
  • Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
  • Ability to build excellent customer relationships
  • Attention to detail and accuracy
  • Ability to work under pressure to meet support deadlines in a multi-tasking environment
  • Must be flexible for emergency call-in work
  • Proficiency in Microsoft Office - Word, Excel, Outlook, and PowerPoint
  • Ability to travel 50-75%, occasionally on short notice; requires domestic/international travel for installation, customer support and training
Benefits
  • Medical, Dental, and Vision
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) with Company Match
  • Holiday, Vacation, and Sick Time
  • Flexible Spending Accounts (FSA)
  • Commuter Benefits
  • Life and Accident Insurance
  • Disability Insurance
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Identity Theft Remediation
  • Emergency Travel Assistance

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state, or local law.

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