Home Service Specialist

1 day ago


Arizona City, Arizona, United States Super Service Full time
Job Title: Home Service Specialist

At Super Service, we're on a mission to make caring for your home completely carefree. We're a subscription home care company delivering quick and effective home repair and maintenance at a predictable cost, using technology to take the hassle out of homeownership.

Job Summary:

We're seeking a highly skilled and experienced Home Service Specialist to join our team. As a Home Service Specialist, you will be responsible for recruiting, developing, and supporting the director and market managers with building a best-in-class network of service providers for residential plumbing, appliances, electrical, and HVAC repairs.

Key Responsibilities:
  • Recruit and develop relationships with service providers to ensure superior cost, quality, and ease of partnership standards.
  • Support Market Managers with sourcing, hiring, and development of relationships with service providers.
  • Assist Field Operations Leadership with various tactical items and project support.
  • Help support and encourage service providers to adopt state-of-the-art advancements to Super systems to enhance productivity and the customer experience.
  • Take point on supporting any service-related escalations by working with leadership from different operations teams as well as service provider-related support that may be needed on day-to-day operations.
  • Help to identify and support process improvements between cross-functional teams involved in claims workflows.
  • Support with identifying, recruiting, and onboarding of new service providers.
  • Deliver training presentations to service providers and technician base, helping them understand the Super vision.
  • Help support with various administrative documentation to help with different compliance initiatives.
Requirements:
  • Strong critical thinking and problem-solving skills.
  • Ability to multitask multiple daily/weekly tasks or assignments (dynamic in scope).
  • Negotiation and relationship-building skills.
  • Proficiency with MS Office, Google Suite.
  • 1-2 years of experience, ideally in the home service or residential construction/trade repair sectors.
What We Offer:
  • We'll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.
  • The opportunity to join a fast-growing Silicon Valley technology company.
  • Mentorship from proven executives.
  • A unique professional opportunity different than any other in the home service sector.


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