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IT Support Specialist II

2 months ago

Campbell, California, United States TeamLogic IT, Campbell, CA Full time
Job Overview

Benefits and Opportunities

  • Flexible working hours
  • Career advancement possibilities
  • Attractive compensation package
  • People-centric culture

Company Background

TeamLogic IT is seeking talented professionals in the IT sector who are eager to tackle challenges. We prioritize continuous learning, innovative problem-solving, and thriving in a dynamic environment. Become part of a collaborative network of technicians across North America.

Position Summary

The IT Technician II role is crucial for maintaining the seamless functionality of systems that support organizational operations. Key duties involve addressing support inquiries, configuring new systems, and ensuring user satisfaction.

Key Responsibilities of an IT Technician II:

  • Assist with service desk inquiries
  • Configure new systems for staff
  • Assess incidents based on established protocols
  • Utilize remote tools for issue resolution
  • Execute hands-on repairs when required
  • Install hardware and software components
  • Manage antivirus solutions
  • Oversee server and network services
  • Conduct preventative maintenance activities
  • Foster positive relationships with team members
  • Ensure compliance with safety and security standards

Qualifications for an IT Technician II:

  • Degree in Computer Science or a related discipline and/or relevant professional experience
  • Proficiency in Office 365 administration
  • Familiarity with multiple operating systems
  • Understanding of networking devices
  • Experience with Kaseya RMM and Autotask PSA is advantageous
  • Valid Driver's License
  • CompTIA A+ and/or CompTIA Network+ certification is preferred