IT Support Specialist

2 days ago


Campbell, California, United States TeamLogic IT, Campbell, CA Full time
Job Summary

We are seeking a highly skilled IT Technician II to join our team at TeamLogic IT in Campbell, CA. As an IT Technician II, you will be responsible for ensuring the smooth operation of our computer systems and providing top-notch technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and web portal.
  • Provision new hires with necessary computer systems and software.
  • Prioritize and resolve technical issues in a timely manner.
  • Use remote tools and diagnostic utilities to troubleshoot and resolve technical issues.
  • Perform hands-on repairs and maintenance of computer hardware and software.
  • Install and configure hardware and software components.
  • Administer server systems and ensure data security.
  • Perform preventative maintenance and ensure company safety and security standards are met.
Requirements
  • College diploma or university degree in Computer Science or equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems, including Windows and Mac OS.
  • Active Directory knowledge and experience with networking devices and appliances.
  • Kaseya RMM and Autotask PSA experience a plus.
  • Valid driver's license and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ certification preferred.


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