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Alterations Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the highest level of quality and attention to detail.
Key Responsibilities- Welcome and Service Customers: Greet and welcome all customers with genuine enthusiasm, communicate clearly and concisely, and adapt your style to suit their needs.
- Manage Customer Flow: Use all systems to manage customer flow and deliver a five-star customer experience.
- Meet Service Vows: Meet all service vows, including Prepare, Welcome, Meet Needs, and Be There for all customers, and complete operational checklist tasks.
- Provide Exceptional Service: Provide an exceptional service experience to multiple customers at one time, contribute to the store's achievement of Five-Star Customer Service, and proactively address customer concerns with confidence.
- Promote Alterations Services: Effectively communicate how alterations can play an important role in perfecting the dress for the customer's event, promote all alterations services and personalization options, and maintain store standards to support a flawless shopping experience.
- Maintain Store Standards: Maintain high dress code standards, greet and escort all alterations customers to and from alterations for appointments, press, steam, and spot clean all merchandise, and follow quality control guidelines.
- Build Relationships: Build long-term relationships to meet and exceed customer satisfaction and loyalty, support inventory management, and process special orders, pick-ups, and first-quality standards for all merchandise.
- Support Cash Wrap: Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated.
- High School Diploma or Equivalent: A high school diploma or equivalent degree is required.
- 1-2 Years Retail Experience: 1-2 years of prior retail experience in an apparel or specialty store environment is required.
- Prior Sewing Experience: Prior sewing experience is helpful.
- Computerized POS System: Prior experience with computerized POS systems is required.
- Rewarding Environment: A rewarding environment with competitive pay and opportunities for growth and development.
- Team Bonus: A team bonus structure that rewards individual and team performance.
- Dayforce Wallet: Access to a Dayforce Wallet program that allows for early payment of wages.
- Generous Team Member Discount: A generous team member discount program that offers discounts on merchandise and services.
- Vision Care: Access to a vision care program that offers discounts on eye exams and glasses.
- Supplemental Insurances: Access to supplemental insurances, including critical illness, hospital indemnity, and accidental injury insurance.
- 401K Program: A 401K program that offers a company match and other benefits.
- Discounts for Identity Theft Protection: Discounts on identity theft protection services.
- Discounts for Home and Auto Insurance: Discounts on home and auto insurance.
- Discounts for Mobile: Discounts on mobile phone services.
- Pet Insurance: Access to a pet insurance program that offers discounts on pet care services.
