Banking Associate

15 hours ago


Washington, United States PNC Financial Services Group Full time
Job Summary

PNC is seeking a skilled Teller to join our Retail Branch organization in Washington, DC. As a Teller, you will provide exceptional customer service, accurately process customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities
  • Deliver a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet.
  • Process a variety of customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during customer interactions.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems and adhere to all policies and procedures.
Requirements
  • Customer-focused with knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Ability to assess and effectively manage risks associated with business objectives and activities.
Preferred Skills
  • Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
  • Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

In addition, PNC provides paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.


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