Quality Control Supervisor

2 weeks ago


Scottsdale, Arizona, United States West Pharmaceutical Services Full time

Job Summary

In this role, you will be responsible for ensuring the quality of products and processes, monitoring and controlling daily activities, and providing direct supervision to quality inspection teams. You will also be responsible for resolving personnel issues, conducting performance evaluations, and performing supervisory discipline as necessary.

Essential Duties and Responsibilities:

  • Provide direct supervision to quality inspection teams and resolve personnel issues.
  • Conduct performance evaluations and perform supervisory discipline as necessary.
  • Monitor and control daily activities of quality inspection, testing, documentation review, and calibration.
  • Ensure compliance with quality system documents, cGMPs, ISO standards, and FDA regulations.
  • Schedule and prioritize quality inspection, testing, documentation review, and calibration to support Operations and release of product.
  • Identify and develop opportunities to improve existing processes and procedures.
  • Support quality assurance improvement activities by evaluating products, processes, or materials to develop control or improvement strategies.
  • Work with technical staff to perform root cause failure analysis and implement corrective and preventive actions to eliminate recurrence.
  • Assist in and manage verbal communications and visual checks of work activity to ensure quality requirements are met.
  • Review documentation and records for accuracy and determine if product is impacted, can be released, or if a Non-Conformance Report is required.
  • Assist in developing documentation and procedures during the qualification of new equipment/inspection methods.
  • Perform other duties as assigned based on business needs.

Basic Qualifications:

  • Education or Equivalent Experience: BA Degree in Technical or Engineering
  • Experience: 5-8 years of experience
  • Supervisor experience 3+ years

Preferred Knowledge, Skills and Abilities:

  • Metrology Equipment experience
  • Supervising of calibration systems
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company's safety policy at all times
  • Able to comply with the company's quality policy at all times

Travel Requirements:

  • Must be able to travel up to a minimal amount of the time

Physical and Mental Requirements:

  • Must be able to work assigned shift(s) with overtime as required to complete assignments if necessary
  • Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites
  • If necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues
  • Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet
  • The ability to be able to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions is required


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