Virtual Banking Specialist

7 days ago


Duluth, Minnesota, United States Park State Bank Full time

**About Park State Bank**

We are a community-friendly bank committed to delivering exceptional client service and strategic banking solutions.

**Job Summary**

The Virtual Banking Specialist will provide personalized banking support to clients through virtual communication channels, ensuring a seamless customer experience.

Key Responsibilities:

  • Virtual Customer Service: Provide professional banking support to clients via phone, video conferencing, chat, and email.
  • Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications, assisting clients with troubleshooting issues related to online and mobile banking.
  • Account Management: Assist clients with account-related activities, including transfers, maintenance, debit card inquiries, and enrollment in self-service products.
  • Problem Solving: Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner.
  • Collaboration: Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience.
  • Compliance: Ensure adherence to all banking regulations, policies, and procedures during client interactions.
  • Documentation: Maintain accurate records of client interactions, transactions, and issue resolutions.

Requirements:

  • High school diploma or equivalent
  • Previous experience in a contact center environment

Competitive Salary:** $45,000 - $60,000 per year, depending on location (Grand Rapids, Duluth, Minneapolis)

About the Role: This is a full-time position that requires excellent interpersonal and organizational skills, with a strong commitment to delivering outstanding customer service in a virtual environment. As a Virtual Banking Specialist, you will have access to advanced technology and training to enhance your skills and knowledge. If you are a motivated individual with a passion for banking and customer service, we encourage you to apply for this exciting opportunity.



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