Breakfast Attendant

3 weeks ago

Valley Park, Missouri, United States Aimbridge Hospitality Full time

Job Summary

The Complimentary AM Attendant is responsible for providing exceptional service to guests in the hotel's breakfast area. This role requires attention to detail, speed, and accuracy in delivering a high-quality experience.

Responsibilities

• Ability to perform job functions with attention to detail, speed, and accuracy

• High School diploma or equivalent and/or experience in a hotel or related field preferred

• Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays

• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving courses

• Must be able to obtain and provide Food Handlers cards as required by city/county/state

• Ability to handle stressful situations in a calm, professional manner

• Understanding of hotel products and guest services

• Demonstrates a positive attitude and a desire to be of service to others

• Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette

• Ability to produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and beverage requests

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing

• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos

• Ability to effectively deal with internal and external customers and staff

Key Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner

• Maintain regular attendance in compliance with Aimbridge Hospitality standards

• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working

• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations

• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner

• Greet and seat guests at appropriate tables in a timely manner

• Ensure quality control of menus with regard to cleanliness and appearance

• Clear, clean, and reset tables/hotel spaces per client request or management instruction

• Ensure that bar food and service areas are stocked, organized, clean, and neat, and all side work is complete each shift

• Accommodate any special requests made by a guest or offer appropriate alternatives

• Communicate with all departments regarding in-house VIPs and any special requests/needs

• Support all areas of the beverage and food service as necessary

• Ability to answer the telephone according to standards

• Have a complete knowledge of standards of service for receiving a room service order

• Have a thorough knowledge of menus and current specials in all applicable departments

• Carry out cashiering functions in closing checks and end-of-shift paperwork

• Perform opening and closing procedures and side work duties according to station rotation assignment

• Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do

• Perform any other duties or attend meetings as requested by management

About Us

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

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