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Credit Management Specialist
2 months ago
The Credit Management Specialist at MILLS & NEBRASKA plays a crucial role in overseeing customer credit and invoice relationships while ensuring that all related control procedures are effectively implemented. This position involves analyzing customer data to assess creditworthiness and recommending appropriate credit limits. Additionally, the specialist will follow up on the collection process to guarantee timely payments and accurate recording of customer transactions. Monitoring customer accounts for compliance with legal documentation is also a key responsibility.
PRIMARY DUTIES
- Review and process customer credit applications with diligence.
- Conduct thorough credit checks to evaluate and approve customer credit.
- Manage the processing of Notices to Owner and ensure compliance.
- Handle all partial and final waivers for customers efficiently.
- Maintain accurate records in the system, ensuring job balances and customer profiles are up to date.
- Responsible for sending invoices, aging reports, statements of account, and correspondence to customers.
- Coordinate necessary documentation such as insurance, warranties, contracts, and tax forms.
- Engage in proactive collection efforts, including credit card payments and addressing non-sufficient funds.
- Follow up on discrepancies such as short payments, credits, back charges, and customer inquiries.
- Initiate legal actions with bonding companies, including filing liens and sending demand letters.
- Monitor accounts for completion and finalization.
- Assess and recommend payment plans, ensuring follow-up is conducted.
- Request and coordinate final payments and credits from the sales team.
- Provide customers with requested documentation, including invoices and waivers.
- Ensure accurate application of customer payments to job accounts.
- Analyze processes to recommend efficient resource use and develop solutions to payment challenges.
- Collect necessary sales tax certificates from customers.
- Perform additional duties as required.
SKILLS AND QUALIFICATIONS
- In-depth knowledge of relevant laws, codes, and regulations.
- Exceptional time management skills, with the ability to meet deadlines under pressure.
- Hands-on experience in customer service within a financial services context.
- Effective communication skills with all levels of management and vendors.
- Strong multitasking and prioritization abilities.
- Capability to manage workflow effectively while collaborating as part of a team.
- Proficiency in computer applications, particularly MS Office, including Excel.
- Ability to learn and utilize software proficiently.
- Strong foundational math skills.
- Analytical and problem-solving capabilities.
- Decisive and organized in approach.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Finance or a related field, or equivalent experience.
- A minimum of five years of experience in customer credit management.
- At least three years of experience in billing and collections related to pay applications.
- Familiarity with construction lien laws and their applications.