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Sheffield Customer Service Specialist II
2 months ago
We are seeking a highly skilled and customer-focused Sheffield Customer Service Specialist II to join our team at Truist Financial Corporation. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our clients receive the highest level of service and support.
Key Responsibilities:- Provide world-class customer service through inbound calls, resolving customer inquiries and issues in a timely and professional manner.
- Process payments for customers via credit card and checking/savings accounts, while maintaining accurate records and adhering to bank policies and procedures.
- Assist customers with loan account maintenance, including updating addresses, phone numbers, and email addresses, as well as processing customer due date changes.
- Respond to internal customer service-related questions and reset customer account, email password, and login ID on the web.
- Walk customers through online account setup and maintenance, ensuring they have a seamless experience with our digital platforms.
- High School Diploma or equivalent education and related training or experience.
- One year of experience in a customer service role or related client contact.
- Excellent verbal and written communication skills.
- Ability to work with confidential information in a professional manner.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Bilingual (Spanish) skills.
- Experience within the banking and/or finance industries.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
