Solution Architect

Description At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs FREE AAA membership & travel / product discounts Job Responsibilities 30% AI-Driven Solution Design : Develop AI-enhanced architectures to improve data processing, predictive analytics, and decision-making capabilities across core systems like MuleSoft, Salesforce, and Azure Cloud. Leverage AI to streamline operations within NetSuite, Salesforce CRM, and Salesforce Field Service, enhancing operational efficiency, forecasting, and member satisfaction. 20% Cross-Platform Integration : Architect integrations for mobile and web applications, prioritizing a unified, user-centered experience and efficient data flow between systems. 20% Documentation, Standards, & Support : Create solution blueprints, system diagrams, and documentation that adhere to best practices and support both current and future state architectures. Guide development teams in adhering to architectural standards, ensuring security, scalability, and solution effectiveness. Help improve system stability, speed, reliability, and resource utilization. 15% Stakeholder Collaboration : Work with business and IT teams to align solutions with business goals, creating technical roadmaps that drive innovation and meet operational needs. Initiate and lead proof-of-concept (POC) projects to evaluate the viability and impact of new technologies, ensuring they meet performance, scalability, and strategic needs. 15% Technology Innovation : Stay up to date on AI and tech trends to propose innovative solutions that keep pace with industry advancements. Job Specific Requirements Certifications in MuleSoft, Salesforce, Azure, or AI/ML platforms; preferred Proven experience with MuleSoft for API connectivity, Salesforce CRM and Field Service, and Azure Cloud for infrastructure management Proficiency in ERP/CRM systems (e.g., NetSuite, Salesforce) and web/mobile applications, with experience in AI integration Understanding of data modeling, integration patterns, microservices architecture, and cloud infrastructure Ability to explain AI-driven concepts to non-technical stakeholders Strategic thinking with a focus on AI innovation Strong communication skills to convey complex technical concepts Collaborative mindset and experience working with cross-functional teams Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time*Must be able to lift, carry, push, pull a maximum of 30 lbs Qualifications Education Required Bachelors or better in Information Technology Bachelors or better in Computer Science Experience Required 2 years: AI-driven development 7 years: IT experience with a focus on solution architecture Preferred Experience in finance, insurance, travel, or service sectors