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Sales Operations Coordinator

2 months ago

Austin, Texas, United States Publishing Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will play a critical role in supporting our sales team and ensuring seamless operations.

Responsibilities
  • Coordinate support requests from sales reps and students with the customer support team, ensuring timely resolution.
  • Communicate and support sales reps and students using phone, email, and video meetings.
  • Manage CRM data accuracy and perform regular updates, leading to small projects.
  • Support sales reps by ensuring correct data flow between tools.
  • Help document processes and create SOPs for the sales team.
  • Collaborate on data analysis using tools like Sigma Computing.
  • Work with HubSpot and integrations with scheduling platforms and communication tools.
  • Assist with technical training and onboarding of new team members.
  • Be available for additional hours during special promotions or deadlines.
Requirements
  • Experience: Strong customer service background within a sales organization, with experience working remotely and independently.
  • Technical Skills: Strong proficiency in scheduling and data platforms, CRM systems, and data analysis tools.
  • Communication: Ability to clearly explain technical processes to non-technical persons.
  • Tenacity: Engineering mindset and problem-solving skills.
  • Availability: Must be available to work Mon-Fri, 9am to 6pm ET, with flexibility during special promotions and events.
Expectations
  • Professionalism: Look and act professionally at all times.
  • Response Time: Promptly respond to sales reps within 15 minutes.
  • Ownership: Own the sales rep ticket from start to finish.
  • Data Accuracy: Maintain precise CRM data with regular audits and updates.
  • Collaboration: Work closely with sales, customer support, and other departments.
  • Adaptability: Be flexible with additional hours during promotions or tight deadlines.
  • Continuous Improvement: Identify opportunities for process improvement and contribute to documentation and team efficiency.
About Us

We are a remote team located worldwide, with a focus on empowering individuals to generate meaningful income streams through book publishing. We are committed to fostering an environment where every member of our team feels valued and respected.

We strive to seek out and support individuals from all different backgrounds, recognizing the unique experience and perspectives they bring. We believe in nurturing our employees' well-being, supporting their families, and empowering them to contribute to their communities.