Dining Service Associate
3 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Dining Service Associate to join our team at Stonewall Resort. As a key member of our food service team, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment.
Key Responsibilities:
- Provide aggressive, hospitable service to guests in accordance with all of The Stonewall Resort's food service standards.
- Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and a teamwork atmosphere as per standards of service.
- Follow safety procedures to ensure a safe working environment.
- Perform all duties in a professional manner and in accordance with company policies.
- Flexibility to work a varied schedule due to business levels and industry demand.
- Maintain uniform & grooming standards as outlined in employee handbook & departmental training.
- Assist in having dining area ready for service five minutes prior to the start of a meal period.
- Clear table after guests' departure.
- Prepare and set table in preparation of guests.
- Always practice the service communication skills-ensuring Four Diamond Service.
- Full knowledge of telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc).
- To be able to operate and understand the Micros System.
- Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts.
- Ensure knowledge and practice of Stonewall and state liquor guidelines and laws.
- Job knowledge of Hostess, Server, and In-Room Dining functions.
- To be knowledgeable with all services with the hotel.
- Ensure that the highest degree of sanitation in regards to food handling is adhered to at all times.
- Ensure a clean, safe, and orderly work area.
- Attend meetings as required.
- Provide assistance in other job classifications as determined necessary by immediate supervisor.
Requirements:
- Restaurant Service experience preferred.
- Must be both guest and team oriented.
- Well organized.
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