Dining Service Associate

3 days ago


Walkersville West Virginia, United States Stonewall Resort Full time

Job Summary:

We are seeking a highly motivated and customer-focused Dining Service Associate to join our team at Stonewall Resort. As a key member of our food service team, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment.

Key Responsibilities:

  • Provide aggressive, hospitable service to guests in accordance with all of The Stonewall Resort's food service standards.
  • Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and a teamwork atmosphere as per standards of service.
  • Follow safety procedures to ensure a safe working environment.
  • Perform all duties in a professional manner and in accordance with company policies.
  • Flexibility to work a varied schedule due to business levels and industry demand.
  • Maintain uniform & grooming standards as outlined in employee handbook & departmental training.
  • Assist in having dining area ready for service five minutes prior to the start of a meal period.
  • Clear table after guests' departure.
  • Prepare and set table in preparation of guests.
  • Always practice the service communication skills-ensuring Four Diamond Service.
  • Full knowledge of telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc).
  • To be able to operate and understand the Micros System.
  • Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts.
  • Ensure knowledge and practice of Stonewall and state liquor guidelines and laws.
  • Job knowledge of Hostess, Server, and In-Room Dining functions.
  • To be knowledgeable with all services with the hotel.
  • Ensure that the highest degree of sanitation in regards to food handling is adhered to at all times.
  • Ensure a clean, safe, and orderly work area.
  • Attend meetings as required.
  • Provide assistance in other job classifications as determined necessary by immediate supervisor.

Requirements:

  • Restaurant Service experience preferred.
  • Must be both guest and team oriented.
  • Well organized.


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