Assistant General Manager

17 hours ago

Atlanta, Georgia, United States Auro Hotels Full time

**Job Title:** Assistant General Manager

**Job Summary:** We are seeking an experienced Assistant General Manager to join our team at Auro Hotels. The successful candidate will be responsible for ensuring the overall success of the hotel by meeting or exceeding planned objectives for revenue, profit, guest satisfaction, associate satisfaction, and product quality.

**Key Responsibilities:**

  • Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
  • Oversee the operation of the Front Desk, Housekeeping, and Engineering departments by setting objectives, measuring performance, and supervising the department.
  • Achieve desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
  • Ensure that all new associates receive a thorough orientation and ongoing technical training.
  • Implement the approved budget, monitor revenues and costs on a daily basis, and take corrective action when necessary.
  • Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
  • Monitor service and teamwork on a regular basis and counsel associates as needed.
  • Meet and exceed the expectations of associates by utilizing leadership skills and motivation techniques to maximize associate productivity and satisfaction.
  • Develop and implement strategies to achieve Employee Satisfaction Index goals.
  • Communicate with other managers and associates to provide smooth working relations between departments.
  • Determine and communicate standards of performance to associates. Evaluate associate performance on a regular basis and recommend salary increases as appropriate.
  • Develop associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met.
  • Ensure that disciplinary action is taken as required, utilizing consistency, fairness, and respect within the framework of established AURO guidelines.
  • Ensure that all associates follow safety rules and emergency procedures; take corrective action where required to improve safety of work areas.
  • Assist the General Manager, direct or cooperate with other managerial personnel as required or requested.

**Requirements:**

  • College degree in Hotel Administration preferred; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
  • Auro Hotels is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

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