Client Relationship Consultant
1 week ago
About the Role
At U.S. Bank, we're on a journey to deliver exceptional customer experiences. As a Client Relationship Consultant, you'll play a key role in building strong relationships with our customers, providing personalized guidance and support to help them achieve their financial goals.
Key Responsibilities
- Build and maintain relationships with customers through proactive outreach and follow-up, understanding their financial needs and preferences.
- Identify and recommend solutions to meet customers' unique needs, leveraging our range of banking products and services.
- Develop and maintain a deep understanding of our banking products and services, including digital offerings.
- Provide exceptional customer service, ensuring a consistent and optimal experience for our customers.
- Collaborate with branch team members and partners to deliver seamless service and support.
- Stay up-to-date on industry trends and regulatory requirements, ensuring compliance and operational excellence.
Requirements
- High school diploma or equivalent.
- Typically 5+ years of job-related, retail banking experience or a combination of experience and commensurate training.
Preferred Skills
- Proven ability to build and foster relationships with customers.
- Effective communication and interpersonal skills.
- Advanced knowledge of banking policies, procedures, and support systems.
- Thorough knowledge of retail products and services.
- Experience in sales campaigns and promotions.
- Ability to explore and identify customers' true needs, leveraging a digital-first mindset.
What We Offer
- A comprehensive benefits package, including healthcare, retirement plans, and paid time off.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
EEO and Diversity
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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