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Cleaning Operations Manager

2 months ago

Miami, Florida, United States Gale Hotels Full time
Job Overview

Position Title: Cleaning Operations Manager

Department: Housekeeping

Reports To: Head of Housekeeping

FLSA Status: Non-Exempt

SUMMARY:

The Cleaning Operations Manager is responsible for delegating tasks to the cleaning team, monitoring attendance, and managing inventory of cleaning supplies.


KEY RESPONSIBILITIES:

  • Delegating cleaning assignments to team members and evaluating their work to ensure adherence to cleanliness standards.
  • Providing training and development opportunities for the cleaning staff.
  • Supervising daily operations of the team.
  • Inspecting guest rooms and communal areas, including hallways and lounges, for cleanliness and order.
  • Creating work schedules and arranging for substitutes in case of staff absence.
  • Encouraging team morale and addressing any workplace issues that arise.
  • Investigating and resolving complaints related to cleaning services.
  • Responding to guest requests and special needs.
  • Monitoring and restocking cleaning supplies such as floor cleaners, disinfectants, and protective gear.
  • Participating in major cleaning initiatives as necessary.
  • Reporting to management any maintenance needs for equipment or furnishings.
  • Screening candidates for housekeeping positions and recommending promotions, transfers, and terminations.
  • Ensuring compliance with health and safety regulations in all areas.
  • Capable of opening and closing the facility as required.
  • Available to cover for housekeeping staff absences when necessary.
  • Performing additional tasks as assigned by management.

QUALIFICATIONS:

  • At least 2 years of experience in a supervisory role within a hotel or similar environment.
  • Proficient in Microsoft Office Suite.
  • Hands-on experience with cleaning and maintenance operations in large facilities.
  • Ability to operate industrial cleaning machinery and utilize cleaning products effectively.
  • Knowledge of various cleaning agents and supplies.
  • Strong organizational and leadership skills.
  • Physical stamina to meet the demands of the role.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Excellent communication and organizational abilities.
  • Strong interpersonal skills and problem-solving capabilities.

EDUCATION:

  • High School diploma, GED, or equivalent.

LANGUAGE SKILLS:

  • Proficient verbal and written communication skills in English; Spanish proficiency is preferred.

REASONING ABILITY:

  • Strong communication skills, with the ability to engage effectively with guests, team members, and external partners.
  • Ability to perform well under pressure and respond promptly to emergencies.

PHYSICAL DEMANDS:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While executing the duties of this position, the employee is required to frequently inspect both indoor and outdoor areas of the property and may be exposed to ongoing construction and varying weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description outlines the primary responsibilities and qualifications for this role. The company reserves the right to modify, add, or remove duties as necessary.

The candidate for this position is considered an at-will employee and may be terminated with or without cause or notice.