Golf Operations Manager

4 weeks ago


Miami, Florida, United States Trump Miami Resort Management LLC Full time
Job Description

As a key member of the Trump National Doral Miami team, the Head Golf Professional will be responsible for overseeing the golf operation, ensuring seamless execution of daily activities, and driving business growth.

Key Responsibilities:

  • Full oversight of Golf Ball Service, Range, and Starter/Ranger operations
  • Creation, implementation, and accountability for departmental SOPs, LSOPs, and sequence of service standards
  • Full oversight of weekly operations schedule
  • Development and implementation of a range maintenance program, including mat management, location, and morning closures
  • Range ball inventory and swap-out management
  • Range furniture and upkeep maintenance
  • Continuing maintenance of range assets
  • Budgeting and purchasing of guest amenities, including starter amenities and GBS amenities
  • Continuing maintenance of Starter/Ranger assets
  • Collaboration with supervisors and Textron to ensure cart operational readiness and billing accuracy
  • Understanding of necessary parts and labor required for cart repair and maintenance
  • Structured deep cleaning process for carts and daily cleanliness
  • Rental swap-out management
  • Rental club asset management, including bags, clubs, balls, replacements, and lost items
  • Process for handling lost and found items
  • Full understanding of the tee times system and ability to coach and assist other associates
  • Creation and operation of business according to budget, maintaining and overseeing payroll records
  • Assistance with Revenue Management Team to maximize and manage tee sheet
  • Handling member complaints and concerns
  • Playing occasional rounds of golf with members

Additional Responsibilities:

  • Assimilation into Trump National Doral Miami Cultural Foundation through understanding, supporting, and participating in all elements of the Trump Cornerstones
  • Demonstration of working knowledge of service standards

Requirements:

  • Four-year degree preferred
  • PGA/LPGA class A member, Head Pro experience, or 3-5 years as 1st Assistant


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